FAQs
We’ve done our best to answer your most common questions
What services does MDM Glass offer?
MDM Glass provides bespoke glazing solutions, including glass balustrades, walk on glass, roof lights, shower enclosures, shower screens, splashbacks, mirrors, and windows and doors. We cater to both residential and commercial projects in and around London.
What is the typical lead time for orders?
Lead times vary depending on the product:
- Roof lights: From 10 days
- Glass balustrades: 1 – 2 weeks
- Glass splashbacks: 2 weeks
- Shower screens: From just a few days
- Mirrors: From just a few days
- Walk on glass: 2 – 3 days
- UPVC windows and doors: From 3 weeks
- Aluminium windows and doors (including sliding doors and bi fold doors) Around 3 – 4 weeks
- Crittle metal doors: 6 weeks
- Timber sash windows: 5 – 6 weeks
- Bespoke items: Dependant on project
These timelines are approximate and can vary based on specific project requirements.
Does MDM Glass offer both supply and installation services?
Yes, MDM Glass offers both supply-only and supply-and-fit options:
- Supply & Fit: After an initial discussion and provision of approximate dimensions, a project manager may visit the site for detailed discussions and design ideas. Upon agreement, a 60% deposit is required to book the job, followed by professional installation.
- Supply Only: Customers provide exact product dimensions and specifications. For panels with cut-outs or specific requirements, detailed drawings are necessary. Shaped glass panels require a hard wood template to ensure precise cutting.
How does MDM Glass ensure the quality and safety of their products?
MDM Glass manufactures products to the highest standards, adhering to UK glazing regulations. They use top-quality materials to ensure both aesthetic appeal and safety for their intended purposes. We are also FENSA approved installers.
What are the delivery costs for supply-only orders?
Delivery charges depend on the delivery address and start from £40 + VAT. The exact cost is calculated based on the postcode and specific requirements.
How can I contact MDM Glass for a quote or consultation?
You can reach MDM Glass by phone at 020 8673 6868 or via email at sales@mdmglass.co.uk. Alternatively, you can fill out our contact form and a team member will get back to you promptly.
Do you offer a warranty period?
Yes! Our warranty covers manufacturing defects, material integrity, and performance across our range of windows, doors, glass panels, and bespoke solutions. It includes:
- 5-Year Warranty on structural integrity and manufacturing faults.
- Glass Warranty for defects like delamination and seal failure.
- Sealed Unit Protection for condensation between double/triple-glazed panes.
For more information please read our Terms & Conditions.
What is NOT covered under the warranty?
- General wear and tear, scratches, or accidental damage.
- Damage caused by improper installation by a third party.
- Issues resulting from lack of maintenance or misuse.
- Environmental factors like extreme weather beyond normal wear conditions.
What should I do if I need to make a warranty claim?
To file a claim, follow these steps:
Call us at: 020 8673 6868
Email us at: sales@mdmglass.co.uk
Please provide your order details, a description of the issue, and photos.
Contact Us Today
Discover the perfect combination of style, functionality, and quality with MDM. Get in touch with us to discuss your next project or to request a free, no-obligation quote.
Address
MDM Glass Ltd,
260 Cavendish Road,
London,
SW12 0BT